F.A.Q

At ORANGE AMOUR, the customer is KING... You are a QUEEN!

Logo ORANGE LOVE COMMITMENTS

✔︎ A JEWEL. A TREE.

We are very proud of our association with ONE TREE PLANTED !

ONE TREE PLANTED is a non-profit organization dedicated to global reforestation. Their mission is to reforest the planet, one tree at a time.

Your act helps plant a tree. It's so simple. For each jewel sold, ORANGE AMOUR plants a tree. For each jewel purchased, YOU PLANT A TREE!

ORANGE AMOUR had undertaken to plant 1000 trees to begin this partnership, the last months of 2020, mainly on the African continent, in the most needy forests of Kenya.

For the year 2021, we will have planted nearly 2,500 trees in the forest. Amazonian, and we hope to double this figure for the year 2022.

And, always, in the Amazonian forest* that you have chosen.

*The concept being to plant these trees, each year, on a different continent, and for this year 2022, you had to choose between 4 forests, that of Costa Rica, Indonesia, Ivory Coast and finally once again that of the Amazonian forest.

LOGO THIS PRODUCT PLANTS ONE TREE

✔︎ AND THE CERTIFICATES FOR PLANTED TREES?

For each jewel purchased, you plant a tree, and for each tree planted, you receive a certificate. The latter is dated with the number of trees planted thanks to the number of jewels you have purchased. If you bought 3 bracelets, you will receive a certificate for 3 trees planted.

ONE TREE PLANTED CERTIFICATE

 

✔︎ ALL TOGETHER FOR THE PLANET.

 

✔︎ WHAT IS YOUR INVOLVEMENT IN THE FIGHT AGAINST BREAST CANCER?

While communication actions are carried out once a year during the “ Pink October ” campaign, for the prevention and early detection of breast cancer, the disease does not experience seasonality. The ravages are daily.

ORANGE AMOUR campaigns for awareness and a daily fight both in terms of prevention and to bring courage and positivism to women affected in their flesh.
ORANGE AMOUR supports the RUBAN ROSE association, www.cancerdusein.org, which fights against breast cancer.

From now on, every year, from October 1st to October 31st, we offer a limited edition of our bracelets with one word, only one: WIN .

A militant act, an act of love, an act of insubordination, a message of war against disease.

The "Pink October" pack consists of a stainless steel bracelet engraved with the affirmation WIN and covered with 18k rose gold plating, 2 pink ribbons (pink bows), a pink jewel polish and of its ORANGE LOVE pouch with pink ribbon, all sent in its gift wrapping with the possibility of adding a personal note and accompanied by the RUBAN ROSE brochure, with everything you need to know about breast cancer.

For each pack sold, ORANGE AMOUR donates 20% to the RUBAN ROSE association.

Thanks to the participation of each and everyone, to the small cents that make the big rivers, the RUBAN ROSE association also actively participates in the financing of Research against cancer, and it works!

Since 1994, not a single year has seen the famous pink ribbon appear everywhere.

If breast cancer is hidden and sneaky, Vaincre's will is displayed in pink letters throughout France, on social networks, in magazines...

Today, a small partner with our small contribution, we hope to very quickly become a solid ally and bring substantial help to those who lead the fight all year round.

PINK RIBBON LOGO

 

✔︎ DO ORANGE LOVE BRACELETS RECEIVE A BLESSING?

At the request of some of our customers, we have chosen that our bracelets now receive a traditional blessing ritual, originating from the island of Bali. This ritual will be performed several times a year, and we will regularly share photos and/or videos to involve our subscribers and customers, who wish.

Blessing Ceremony

✔︎ CAN I CONTACT YOU BY PHONE TO PLACE MY ORDER?

Absolutely. We will take the necessary time to accompany you step by step, until you are completely satisfied.

☎︎ CUSTOMER SERVICE: +33 (0) 1 73 70 17 57

✔︎ WHAT MEANS OF PAYMENT ARE ACCEPTED?

We accept all known major cards, VISA , MASTERCARD , AMEX . You can also pay with " Express Check-out " using Apple Pay and PayPal* .

*No need to have a PayPal account to pay with PayPal.

Payments are secure.

PAYMENT LOGOS

In addition, you have the option of paying for all your purchases in 3 instalments and free of charge, with ALMA.  

ALMA-LOGOS

Installment/deferred payment is available through our partner Alma. Payment security is provided by Alma and its service providers. All payments are protected by 3D Secure.

Amount of purchases

  • P3X: Only purchases between €50 and €2,000 are eligible for payment with Alma.

By paying in 3 instalments with Alma, the Customer does not pay any fees.

Alma is the electronic payment manager and issues an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 and following of the Civil Code.

Termination

Any termination of the T&Cs which bind the Seller and the customer, entails the termination of the T&Cs between Alma and the customer.

3X payment free of charge

With Alma, we offer you the possibility of spreading your payment by paying in several instalments. It's simple, secure and free of charge! If you don't know Alma, go to https://getalma.eu/customers

How it works ?

- Choose Alma at checkout. You can pay in 3x
- Simply enter your bank details as for a classic payment.
- The validation of your order is instantaneous.
- You will then receive an email with the payment schedule and then a reminder 3 days before each due date.

Conditions of eligibility :

- This type of payment is available for all orders between 50€ and 2000€
- Cards accepted are cards issued in France, visa, mastercard and Amex.
- Prepaid, virtual and systematic authorization cards are not accepted.

What are the conditions for paying in installments?

  • Payment in installments is eligible for baskets ranging from 50€ to 2000€
  • Cards accepted are cards issued in France such as Visa, Mastercard and American Express.
  • Prepaid and virtual cards and cards with systematic authorization are not accepted

I want to pay in installments, how do I do this?

On the payment page, select “Pay in installments with Alma”. You will then be redirected to a payment page where you will need to enter your bank details as for a standard payment. Here you will find a summary of your upcoming deadlines. You will then receive a summary email with the calendar of your deadlines and then a reminder email 3 days before each deadline.

Is payment in installments with Alma secure?

Alma systematically performs a 3D Secure verification to confirm that you are indeed the owner of the card used. Your bank then sends you a confirmation SMS or a push notification in your banking application, to confirm that you are indeed at the initiative of this operation and that it is not fraudulent.

I want to be reimbursed, but I paid in several installments with Alma, what should I do?

Alma is our payment partner, but he cannot have access to the management of our orders. If you wish to cancel your order, obtain a refund or a commercial gesture, we invite you to contact us at the following address: support@orangeamour.fr

You have more questions ? Feel free to visit Alma's FAQ (https://support.getalma.eu/hc/fr) or contact them directly at support@getalma.eu

✔︎ WHAT ARE YOUR DELIVERY TIMES?

By choosing Express delivery (Priority Letter with tracking), shipping costs offered, we will deliver to you within 1 to 5 working days, for France, and 3 to 7 working days, for shipments in Europe and up to to 12, or even more internationally. After processing your order. Processing carried out within a maximum of 24/48 hours, or even a little longer during busy periods, such as Christmas, Valentine's Day, Mother's Day, Pink October, holidays, etc.

By choosing Colissimo 48h* delivery, free from 100 euros of purchase, we deliver to you in France, within 2 working days . (Deadline communicated by La Poste and not guaranteed)

For each order, ORANGE AMOUR sends you a shipping notification e-mail, including, among other things, information such as the tracking number, which will allow you to be informed day by day of the progress of your delivery, as well as a summary of your order.

For more information on delivery rates and terms, please see the Delivery page.

TOP SERVICES LOGOS

✔︎ IS DELIVERY PAYABLE?

Express delivery is offered for France.
Colissimo 48h* delivery for France is €5.95 and is free from €100 of purchase. And Colissimo 48h* with signature : €7.95.

For more information on delivery terms and prices, please see the Delivery page.

 

✔︎ DO YOU SHIP WORLDWIDE?

Yes, absolutely. We ship worldwide. Depending on the country of destination and the delivery method, the time may vary from 3 to 12 days, or even more for certain countries. You will receive an order confirmation email in which you will find the expected delivery time, as well as a tracking number to follow the evolution of the latter.

For more information on delivery conditions, please see the Delivery page.

✔︎ DO YOU PROVIDE A TRACKING NUMBER?

Yes absolutely , we always send an email with the tracking number when confirming shipment. The latter will inform you about the delivery time and its current status.

In addition, we follow the evolution of each order until its delivery.

For more information on delivery conditions, please see the Delivery page.

 

✔︎ I HAVE NOT RECEIVED MY ORDER?

If your order is listed as delivered on the La Poste page, but you have not received it, we will contact La Poste immediately so that they open an investigation. This investigation will reveal its conclusion within 5 days and following the latter, either your order will be returned to you, or we will try to compensate you in the best possible way.

For international shipments: we apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance and new restrictions due to COVID. You can, however, track your order and see where it is at any time, thanks to its tracking number. If you still feel you need help tracing your package, please contact us via our Contact page , or by e-mail at the following address: support@orangeamour.fr or info@orangeamour.fr

We strive to respond within hours of receiving your message, during the day, from 10 a.m. to 7 p.m.

And of course, you can call our CUSTOMER SERVICE on: +33 (0) 1 73 70 17 57 Monday to Saturday, 10 a.m. to 7 p.m.

   

✔︎ IS THE RETURN FREE?

Absolutely ! Returns are free within 30 days. You receive a postage-paid envelope with tracking number.

For more information, please read more on our Returns, Exchanges and Refunds page.

Returns are made at our logistics center:

ORANGE LOVE
6, rue de la Chapelle
92500 Rueil-Malmaison

✔︎ DO YOU HAVE A REFUND POLICY?

Sure ! We do our best to resolve any issues our customers may have with their items. If you still wish to receive a refund on your purchase, we can of course accomplish the latter, in the event that the appeal is made within 30 days of the date of the order.

For more information, please read more on our Returns, Exchanges and Refunds page.

✔︎ ARE YOUR PRODUCTS UNDER WARRANTY?

Yes, all our bracelets are guaranteed for 1 year and for life against any breakage.

  

✔︎ WHAT ARE THE MATERIALS?

Our bracelets are made of 316 L stainless steel , which is hypoallergenic, lead free and tarnish resistant. Stainless steel is fully recyclable.

Part of the process of making a bracelet is done by hand.

We love enduring jewelry. The first advantage of stainless steel jewelry is the irreplaceable, indestructible and unchanging quality of its alloy. Thanks to its composition containing more than 10.5% chromium, this type of steel is stainless. Truth be told, it won't rust. These are jewels on which time has no effect*. They are sturdy and water resistant. You can fully wear your bracelets while showering, except for bracelets with ink , for which it is preferable to remove them.

You have sensitive skin. You tend to react to silver, gold, or costume jewelry. Choose hypoallergenic steel jewelry. Last but not least, stainless steel is completely recyclable !

The gold, matt gold and rose gold colored models are made with the same strong and tarnish resistant material and are plated with 18 & 24 carat gold . With proper care, gold plated products will last a long time. Note that a bracelet has an average lifespan of two years, after which you may notice, among other things, a loss of shine...

   

✔︎ WHAT MAINTENANCE?

Your ORANGE AMOUR bracelet is delicate. Cleaning it requires special attention. It is therefore recommended to follow the instructions that follow.

To clean, wipe with a soft cloth. (like the one supplied with your wristband). Avoid frequent contact with chemicals, such as detergents, bleach, perfumes, etc. The bracelets are made of stainless steel, resistant to tarnishing and corrosion. But, adding ink to most of them makes them more delicate.

Remember to remove your bracelets before swimming or exercising. Do not wear them in spas or swimming pools...

 

✔︎ WHAT TO DO IN CASE OF SIGNS OF WEAR?

These can appear more or less quickly, more or less two years. Deteriorations due to external influences such as scratches or the like are normal wear phenomena and do not constitute a material defect!

The use of the bracelet inevitably causes a deterioration of its surface (wear traces due to wearing).

Please note that existing engravings may fade over time.

However, note that on the majority of bracelets on which the messages are engraved, ink is added. Alas, ink is not an indelible substance and it is a reality that no one can change. One or more letters of your mantra may therefore disappear over time.

Of course, if you ever encounter this problem, we will exchange your bracelet immediately and unconditionally. (within 1 year of warranty)

If possible, remove your wristbands before cleaning, washing the dishes or doing garden work, or before playing sports or taking a bath or shower. We advise, among other things, to avoid wearing your bracelet during manual work with cleaning and/or chemical products. Perfume can dull the luster of the bracelet and reduce its shine. We suggest you apply your perfume and other cosmetics before putting on your bracelets. Bracelets can be buffed with a chamoisine to revive their shine.

You should know that this process, which consists, by simplifying, in adding ink, after having engraved the mantra on the bracelet, is still recent, and like all new things, improvements are yet to come.

Anyway, we count on your indulgence.

 

✔︎ TIP:

One day you notice that you have lost a letter or even several. Again, this can happen, and as a result, all the letters could also fade. In this case, you can try to remove the remaining letters to obtain the same bracelet, but with an engraving without ink. More sober, but just as beautiful and timeless, even more chic! :-)

The technique is quite simple: just use nail polish remover. This should release the remaining ink.

Know that in any case, if you are within the warranty year, you will receive a new strap.

Here is a photo of several bracelets, on which the remaining letters have been erased.

Photo wristbands without ink

 

✔︎ IS YOUR PACKAGING ECO-FRIENDLY?

Absolutely ! All of our packaging is fully recyclable, whether transparent gift bags, small cardboard boxes, pouches or rigid gift boxes.

Our boxes come from forests in which no more trees are cut than they can reproduce.

FSC ® / FSC Mix 70% certified products

The FSC ® mark guarantees that all materials come from an FSC ® forest , in which no more trees are cut than the forest can reproduce. This means better protection of wildlife and plant life, and that all foresters receive proper training, safety equipment and a decent wage.

Contribute to a better environment with eco-friendly packaging.

ECO-FRIENDLY LOGO

✔︎ BRACELETS DO ORANGE AMOUR ADAPT TO ALL WRIST SIZES?

There is only one size, unique and adjustable. ORANGE AMOUR bracelets are fully adjustable and fit most wrist sizes. They won't fall out if fitted properly. They are even suitable for the wrists of teenage children. One and the same bracelet for the whole family! We've designed them to be delicate, lightweight, comfortable and durable, so you can wear them everyday and on any occasion.

☞ For a wide wrist, pull simultaneously on both ends to avoid deforming the bracelet. To tighten it, same principle, bring an equal pressure on each extremity towards the interior. Better yet, wrap your bracelet with your thumb and index finger, and tighten.

Tighten or open a bracelet

  

✔︎ IS THERE A RISK THAT MY BRACELET WILL BREAK WHEN I ADJUST IT?

ORANGE AMOUR bracelets are very robust, they are designed to be worn every day. We guarantee that your ORANGE AMOUR bracelet will not break during adjustment. It is also guaranteed for life against any breakage.

✔︎ HOW DO GIFT CARDS WORK?

Can a gift card be used more than once?

Yes, provided there is a balance on the card.

Can I use more than one gift card to make a purchase?

Yes. A customer can redeem another gift card at checkout.

Can a gift card be used to purchase a gift card?

No, you cannot use a gift card to purchase another gift card.

Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are deducted from the final order total, which includes shipping and taxes.

Can gift cards be used with a discount code?

Yes, gift cards are a form of payment.

Can gift cards be reloaded?

No, you cannot top up a gift card.

How can we check our balance?

Just make a request to customer service.

How do I access gift cards that have been misplaced or never received?

You can click Resend gift cards from your order confirmation email.

How do you share a gift card on social media?

Social media platforms may allow you to share gift card products through the product link in your online store. Customers can then purchase a gift card from your online store and receive a gift card code.

Notice

✔︎ HOW DO REVIEWS WORK?

We have chosen the Judge.me platform to manage this process.

There are two ways to leave a message:

- Either by responding to the requests for advice that you receive a few days after your purchase. The latter is very easy to complete, just click on the number of stars you want to give us, which ranges from 1 to 5, 5 being the best rating, and write a comment on your feelings. this method allows you to have the "Verified" badge which proves that the opinion is authentic and that it does not depend on us. No cheating possible.

And, by the way, you may have noticed, we have a rating of 4.9/5, which means that our customers are completely satisfied, both with our products and with our service.

Note that 100% of reviews received and verified are published. No filtering is performed.

- Either go directly to the site and write your review. You will find these spaces, for example, on each product page. But, unlike submitted requests, with this method your review will not have the verified sticker, which means it may have been written by anyone, and even by us.

If you want to read customer reviews, just go to the vertical tab on the left of your screen window where it says "Testimonials". You may also see some of them still on the homepage in the carousel, but these are just a sampling of the best.

You can see the Judge.com buttons at the bottom of the homepage which sum up our position well.

JUDGE.ME BADGES

✔︎ WHAT IS AN AFFILIATE?

We have created the “Affiliate Program” page for you!

Are you a blogger, influencer…? Or you just love our brand. You want to become an ORANGE AMOUR Affiliate and make ends meet, or simply let your loved ones benefit from your discovery accompanied by a reduction.

If the answer is yes, be confident! Register now !

Thanks to the Affiliate status, you will be the priority of a personal code, which will allow you to benefit all your friends & followers, from a reduction of -20% on our entire site! (Offer cannot be combined with any other promotion)

Thanks to this code, you will be paid a 10% commission on all orders made with it! Commission that we pay you via PayPal or with a classic bank transfer, within 7 days of the order, or, every 20€, 50€, 100€, etc. It is to be seen together. Minimum of 10€ for transfers.

It is without any commitment, nor any condition! You can stop being an affiliate at any time! There is nothing to do.

To do this, simply register on the “Affiliate Program” page in the bottom menu. You will be able to create your personal code immediately and you will be ready to start...

Good luck !

 

✔︎ ADDITIONAL QUESTIONS?

You can ask them daily, by sending us a message via the "Contact" page, to which we will respond within 6 to 12 hours maximum.

You can also call our CUSTOMER SERVICE : NEW NUMBER COMING SOON (Monday to Saturday, 10 a.m. to 7 p.m.).

Send an email : info@orangeamour.fr

Or via our Instagram page @orange_amour or Facebook @orangeamourFR .

We strive to respond within hours of sending your message, during the day, 10 a.m. to 7 p.m.

We love our customers and strive to provide the best personalized support.

We thank you for your support and the trust you place in us.

ORANGE LOVE

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